Reliance Intelligence · 2026

0→1 Agent Design · Retention

Problem Statement

• Assistants answer once and go quiet. For anything that changes over time (exam results, prices, scores), users had to keep coming back to ask.
• Users rarely think to ask an assistant to keep track, so the offer has to come at the right moment without feeling salesy.
• An unprompted AI message is high-stakes: one false "results are out" breaks trust in every message after it.

Customer Persona(s)

• A family waiting for board exam results
• A shopper waiting for a price to drop
• A trader who wants mandi prices every morning
• Anyone who wants a reminder set in their own words

Impact

• Designed 0→1, pre-launch, across app, voice and WhatsApp
• Projected to carry the ~1.5× D7 lift we saw from personalized News alerts to every topic users follow
• Turns one-off answers into reasons to come back

System diagram

From one ask in chat to one trusted push

Solution

One object, three shapes